FAQ’s
Frequently asked questions
Once your order is confirmed, we coordinate with the relevant warehouse to prepare and dispatch it. As soon as your order has been shipped, you’ll receive an update with tracking details.
Delivery typically takes approximately 7 – 10 business days from confirmation, depending on your location and logistics conditions. If you haven’t received a shipping update within this timeframe, please feel free to contact our support team and we’ll be happy to assist you.
Deliveries are generally processed during standard business days. Orders are not typically delivered on public holidays.
If a public holiday falls within your delivery window, your order may be delivered on the next available working day.
Delivery timelines may vary depending on product availability and location.
In certain regions, expedited or next-day delivery may be available for eligible items. However, this cannot always be guaranteed for every order. If you require urgent delivery, we recommend contacting us before placing your order so we can advise you accordingly.
An authorized individual must be available at the delivery address to receive and sign for the shipment. This can be a company representative, authorized personnel, or any designated recipient at the premises.
This ensures safe and confirmed handover of your order.
You will receive an email confirmation once your order has been dispatched, along with tracking information (where applicable).
Orders may only be modified or cancelled before they are processed for dispatch. Once shipped, changes may no longer be possible. Please contact our support team as soon as possible if you need assistance.
Yes. We accept returns within 30 days from the date of purchase.
To be eligible for a return:
- The item must be unused
- It must be in its original condition
- It must be returned in its original packaging
- Proof of purchase is required
If more than 30 days have passed, we may not be able to offer a full refund or exchange.
Full refunds are provided for eligible returns that meet our return conditions.
In certain situations, only partial refunds may apply, such as:
- Items not returned in original condition
- Items with missing parts not due to our error
- Returns made beyond the 30-day window
All returns are reviewed before refund approval.
Please contact our support team at:
Our team will guide you through the return process and provide the necessary instructions.
Kindly note that items should not be returned directly to the manufacturer.
Once we receive and inspect your returned item, we will notify you by email.
If approved:
- The refund will be processed promptly.
- The amount will be credited back to your original method of payment.
Processing time may vary depending on your bank or payment provider.
If your refund hasn’t appeared:
- Contact your credit card company — refunds may take time to reflect.
- Contact your bank for processing updates.
If you’ve completed these steps and still require assistance, please email us at:
